Summary
I’m a published writer and digital marketing professional who delivers the high-quality results you need – on time and on budget – whether as a leader, team member, or individual contributor.
Both innovator and researcher by nature, I’m creative as well as analytical, enthusiastic about high-tech and yet people-oriented. Always interested in exploring new ideas and opportunities.
Skill-Set
Professional Skills
AI Prompt Engineering | Content Management | Content Marketing | Content Writing | Creative Writing | Digital Marketing | Editing | HTML | Local SEO | Marketing Strategy | Off-Page SEO | Online Marketing | On-Page SEO | Project Management | Search Engine Marketing | Search Engine Optimization | SEM | SEO | SMM | SMO | Social Marketing | Social Media Marketing | Social Media Optimization | Technical SEO | Website Optimization | Writing
Software Used / Technical Skills
Adobe Analytics | Adobe Experience Manager (AEM) | Adobe InDesign | Agile | Ahrefs | Asana | Buffer | ChatGPT | Constant Contact | Drupal | Figma | GatherContent | Gemini (formerly Bard) | Google Analytics | Google Business Profile | Google G Suite | Hootsuite | HTML | HubSpot | InVision | Jira | MailChimp | Marketo | Metricool | Microsoft Office | Moz | Neoserra | OpenText | Pardot | Salesforce | Schema | Screaming Frog SEO Spider | Scrum | Seamless.ai | Semrush | SharePoint | Shopify | Slack | Smartsheet | SpyFu | Squarespace | Tableau | TeamSite | Trello | WebEx | WordPress | XML | Zoom
Professional Experience
2016-2024 — Mendo Digital (Consultancy – Mendocino / Northern California)
Role: Content Strategist / SEO Analyst
- Award: Voted 2024 Local Business Person of the Year.
- Wrote and edited digital content, created landing pages and email campaigns as well as edited and optimized third-party and partner content.
- Defined content strategy and managed SEO and marketing campaigns for enterprises and start-ups. Reviewed analytics, dashboards, and KPIs. Worked in Agile marketing environment.
- Wrote thought leadership articles, managed blogs, and developed UX and SEO best practices.
- Collaborated with global and regional teams to increase website traffic, generate leads, and grow engagement.
- Performed keyword research and worked both independently and with SEO/SEM agencies to monitor and improve rankings, performance, and recommendations for improvement.
- Conducted content audits, competitive gap analyses, SEO audits, on-page and off-page (link-building) campaigns as well as monitored technical SEO work and tested performance.
- Optimized content processes, workflows, and A/B testing. Analyzed automation for greater efficiency. Built content performance dashboards. Created and maintained editorial calendars.
- Coordinated meetings with stakeholders, serving as liaison between IT and business/marketing groups. Optimized project intake guidelines and forms (e.g., Google Forms).
- Tracked and resolved issues (e.g., Jira), coordinating with other teams/vendors, as needed.
- Various projects at: Akamai Technologies, Automation Anywhere, HubSpot, and University of the Pacific among others.
2019-2024 — West Business Development Center (SBDC: Mendocino and Lake Counties)
Role: Advisor: SEO | Technology | eCommerce | Marketing
- Guided 80+ small businesses and start-ups in determining marketing strategy, developing marketing plans and content calendars, and improving marketing operations.
- Presented digital marketing webinars and workshops in person and remotely.
- Interpreted and translated for Spanish-speaking clients.
2022-2024 — Lake County Economic Development Corporation (SBDC: Lake County, California)
Role: Marketing Advisor / Business Coach
- Analyzed digital marketing needs and guided startups in implementing marketing strategy, local SEO, on-page SEO, off-page SEO, technical SEO, email marketing, and social marketing.
- Presented SEO webinars/workshops for online audiences.
2016 — LiveHive, Inc. (San Jose, California)
Role: Digital Marketing Manager
- Managed company site on WordPress, optimized digital content with responsive Web design and functionality, liaised with internal teams/vendors for content curation, graphics, SEO, SEM, and PPC campaigns.
- Developed user personas and designed site content streams.
2004-2015 — EMC Corporation / Dell (Pleasanton, California)
Role: Content Marketing Manager / Senior Web Writer
- Award: Earned Excellence at EMC Silver Award as optimization team member, in recognition of on-time, on-budget content migration, and strategy.
- Wrote, edited, and curated content for campaigns, products, services, solutions, and industries – landing pages, eBooks, blog posts, articles, videos, leadership materials, and white papers.
- Directly impacted search engine rankings, increasing ROI and evangelizing best practices to marketing teams.
- Led multiple content and multisite migrations with content management system (CMS) implementation at zero down time.
- Significantly increased effectiveness of marketing teams with custom content submission templates and content publishing processes.
- Coached writers, marketing managers, and directors on best-in-class content creation and UX.
2002-2004 — Documentum / EMC (Pleasanton, California)
Role: Web Writer / Editor
- Award: Earned Merit Award: Content Management Products, Online Communication, Touchstone, Northern California Technical Communication Competition, Society of Technical Communication (STC).
- Increased efficiency for line-of-business (LOB) managers by developing content submission templates and brainstorming on graphics and interactive tools for lead generation.
- Optimized website content by performing competitive webpage analyses, evaluating site usage statistics, and implementing findings.
- Planned and executed website usability testing, tabulated results, and wrote executive summary of recommendations, validating plans for future improvement of site.
2000-2001 — PeopleSoft / Oracle (Pleasanton, California)
Role: Web Producer
- Published Web content through launch, multiple content migrations, content integrations, and site globalization, brainstorming with marketing managers to develop content and move to content management system (CMS).
- Improved organic search, lead generation, performance marketing.
- Increased sales via direct-response pages, sales-oriented landing sites, and direct mail campaigns, running A/B testing, and tracking response rates / effectiveness.
- Enhanced user experience by assembling script, graphics, video, and audio client testimonials into interactive multimedia such as product tours, diagrams, and demos.
- Performed project management functions for website development including planning, scheduling, and implementation. Maintained ongoing communications with teams comprising product managers, developers, designers, project managers, and vendors.
1999-2000 — Wells Fargo Bank (San Francisco, California)
Role: Content Manager / Project Manager / Content Producer
- Developed webpages, meeting with various product teams (such as Customer Support, IRA/Retirement Center, Home Equity, and Y2K) to define objectives and timelines, determine content and functionality, design visually appealing layout, ensure rapid download times, and quality-control results.
- Wrote original content as well as curated content, negotiating terms with third parties, editing and customizing outsourced articles, ensuring their adherence to site tone and stylistic requirements.
- Performed project management functions for website development including planning, scheduling, and implementation. Maintained ongoing communications with teams comprising product managers, developers, designers, project managers, and vendors.
- Tested Web pages for quality assurance (QA) and adherence to Web standards and usability guidelines.
PREVIOUSLY: contracts at: Arthur Andersen / Accenture, John Deere, Sun Microsystems / Oracle, TriStrata, and WebTV Networks / Microsoft among others.
Community Involvement
2022-2023 — Alignable
Role: Alignable Ambassador of Mendocino and Lake Counties, California
- Created local network in which small business owners meet, support, and refer each other to build their businesses, support their communities, and grow together.
- Organized and hosted events, kicked off and moderated discussions, and performed introductions for collaboration and business development.
2017-2021 — Coast Women in Business (Caspar, California)
Role: Communications Director and Steering Committee Member
- Doubled paid memberships within 6 months. Increased newsletter subscriptions 150%. Organized events and participated in planning meetings. Crafted documentation and processes.
- Revitalized membership drive. Launched new website and maintained in WordPress. Optimized social media. Wrote blog posts and monthly newsletters. Improved engagement both in person and online.
Education and Professional Development
- Content Marketing Fundamentals, Semrush Academy, 2023
- SEO Fundamentals, Semrush Academy, 2023
- Digital Marketing Fundamentals Certification, Google Digital Garage, 2020
- Inbound Certified (renewal), HubSpot Academy, 2019
- SEO Fundamentals Credential, Semrush Academy, 2018
- Fiction Writing Certificate, UCLA Extension, 2017
- Marketing Strategy Certificate, Johnson Graduate School of Management, Cornell University, 2017
- Inbound Certification, HubSpot Academy, 2016
- Social Marketing Certification, Hootsuite Academy, 2016
- Bachelor of Arts (B.A.) degree in Sociology, specialized in Social Psychology, University of California, Los Angeles (UCLA), 1987
- Web Analytics / Digital Marketing, American Marketing Association, Facebook, General Assembly, Google Analytics, Moz Academy
Publications, Presentations, Honors
- “Plataformas de Venta en Línea” (Online Sales Platforms), Spanish-language, in-person workshop in eCommerce Digital Lab workshop series, West Business Development Center, November 11, 2023
- “Creación de Sitios Web” (Website Creation), Spanish-language, in-person workshop in eCommerce Digital Lab workshop series, West Business Development Center, November 4, 2023
- “Herramientas Digitales para Negocios” (Digital Business Tools), Spanish-language, in-person workshop in eCommerce Digital Lab workshop series, West Business Development Center, October 28, 2023
- “Organic SEO for Small Business” webinar, Lake County Economic Development Corporation, September 12, 2023
- “eCommerce SEO: More Visibility for Your Online Store” webinar, West Business Development Center, October 6, 2022
- “Reach More Customers with Local SEO” webinar, West Business Development Center, September 6, 2022
- “Get Started with SEO” webinar, West Business Development Center, August 23, 2022
- “Shopify: Start Your Online Store” webinar, West Business Development Center, November 10 and 17, 2020
- “ABCs of Google Analytics: Are Your Online Marketing Efforts Making You Money” webinar, West Business Development Center, October 29, 2020
- “ABCs of Search Engine Optimization: Get Seen and Get Sales” webinar, West Business Development Center, October 20, 2020
- “ABCs: Google Shopping” webinar, West Business Development Center, June 2020
- “ABCs: Email Marketing” webinar, West Business Development Center, June 2020
- “ABCs: Using Google My Business” webinar, West Business Development Center, May 2020
- “ABCs: Digital Marketing Strategy” webinar, West Business Development Center, May 2020
- “Wishing You a ‘Carpe Diem’ Moment” article, LinkedIn Pulse, December 2019
- “Shopify: Start Your Online Store” workshop, West Business Development Center, June 2019
- “Getting Started with eCommerce” presentation, Coast Women in Business, May 2019
- “Get Found: Using SEO to Increase Your Business” workshop, West Business Development Center, May 2019
- “Mendo Coast Biz” business column, Fort Bragg Advocate-News and Mendocino Beacon newspapers (Fort Bragg, California), April 2019, March 2019, February 2019
- “Getting Customers with Blog and Instagram” presentation, North Bay Alliance of Professional Women (NAPW) (Fort Bragg, California), January 2019
- “Crank Up Your Website with SEO” presentation, Mendocino Coast Chamber of Commerce (Fort Bragg, California), December 2018
- “Managing Your Website with WordPress” presentation, Coast Women in Business (Caspar, California), September 2018
- “Connecting Locally and Beyond” presentation, Soroptimist International, Noyo Sunrise chapter (Fort Bragg, California), August 2018
- Contributor (Writer), Reality Watchdog, 2017
- Judge, Mendocino County High School Poetry Slam, 2016
- Judge, software guides and online information categories, Touchstone, Northern California Technical Communication Competition
- “Blogging for Business” presentation, Communication Arts Network, San Ramon, California, April 2007
- “Joys and Pitfalls of Contracting” panel, Society for Technical Communication, East Bay Chapter, April 2000
Special Skills
- Project management experience
- International business and working abroad experience
- Multilingual: English, French, Romanian, Spanish + some Italian and German
Affiliations
- UCLA Alumni Association, lifetime member
Testimonials
Read testimonials about my work performance.
Miscellanea
- U.S. citizen
- Flexible, versatile, creative
- Agile + scrum project/methodology experience
- Excellent communicator and team player